Customer Service Organisational Effectiveness: Dunnes

Customer Service Organisational Effectiveness: Dunnes [i] Background Dunnes Stores has 152 stores throughout Ireland, Northern Ireland, Scotland, UK and Spain it has been established by Ben Dunne. It is Irelands largest and leading retailer providing a unique offering of fashion, food and homewares in one location. The biggest competitors against Dunnes in Shannon are: Lidl Dealz The main domestic competitors in the supermarket business are Tesco, SuperValu, Lidl and Aldi. In clothing, their rivals include Penneys, Marks and Spencer and Debenhams. Dunnes sell brands such as Paul Costello, CenteRed, Paul Galvin, Gallery, Savida, Carolyn Donnelly and many more. Their Target Market Dunnes Stores target market is aimed at all categories men, women and children with different price points to suit everyones pocket. By providing; food, beverage, fresh fish seafood, clothing, home furniture and fresh hot deli foods made on site which is located under one roof. Promising the Better Value. Advertisement At Dunnes Stores advertising plays a big part. In store advertisement: Leaflets and brochures on each till Banners with weekly deals and specials Intercom Web: http://www.dunnesstores.com/ which now provides online shopping for clothes and homeware with a home delivery Facebook Media: Radio Clare FM Television [ii] [iii] Premises Dunnes Stores is situated within a Sky Court Shopping centre in Shannon which facilities include: Lifts Parking Disabled Parking Toilets Wheelchair friendly Guidance dogs friendly Product Services Dunnes offers a variety of foods, fresh fish seafood, veg, fruit, dry, processed food, snacks, soft drinks, alcohol wine etc., they have been also awarded the quality of their foods equal to the price. Their various brands are shown below: Our Brands Women Gallery Savida (own brand) Carolyn Donnelly The Edit Paul Costelloe Living Studio Lennon Courtney at Dunnes Stores Joanne Hynes at Dunnes Stores Men Paul Galvin CenteRed Costelloe Living Men New Haven Padraig Harrington Golf Kids Paul Costelloe Living Occasionwear Leigh Tucker Willow Home Carolyn Donnelly Eclectic Paul Costelloe Living Considered by Helen James Francis Brennan the Collection [iv] Employees interaction with customers each other and management. From my experience and observation, the staff has always greeted, thanked and invited their customers to visit again which in my opinion is vital in a busy business place. The staff is the companys image which reflects how the company is being run. In this case their behaviour towards the customer has never failed. The management staff has been always helpful and willing to answer questions or fix minor problems when the customer seemed unhappy. How employer/management present themselves to the customer dress code, personal hygiene. All staff is provided with a uniform to wear on a daily basis which consists of black trousers, black shirt, flat black shoes and a name badge. Their look is satisfying an appropriate uniform with an overall well-groomed appearance. The management and staff overall have a very professional appearance. Potential positive and the potential negative impact on consumers/users and on the business. Positive Negative Advertising Advertisement over the intercom constantly in store. Premises Good wheelchair access, free parking, lifts and on site ATM Product Services Good price for good quality Employees Interaction Satisfying welcoming and friendly Employee Appearance Well-groomed, professional How organisation caters for disability and diversity. Dunnes stores caters for all in general. As mentioned before they have a good facility for disabled people as they have wheelchair access wide aisles, guidance dogs are allowed. No racial, sexual or religious diversity noted. Customer Service Organisational Effectiveness Shannon Springs Hotel ______________________ [v] Background Shannon Springs Hotel Conveniently located just 5 minutes from Shannon International Airport, The Shannon Springs Hotel (formerly known as Shannon Court Hotel) is one of the most popular Shannon Hotels and boasts 54 very spacious, tastefully decorated bedrooms with all the modern amenities to make you feel at home. Famous for their Old Lodge Gastro Pub, friendly atmosphere and excellent efficient service, there is an abundance of local attractions within easy reach of our Shannon Airport Hotel. The biggest competitors against Shannon Springs Hotel in Shannon are: Oak Wood Arms Hotel Park Inn Hotel by Radisson Shannon Airport Their Target Market Shannon Springs Hotel target market is aimed at all categories men, women and children with different price points to suit everyones pocket. By providing; Accommodation, Costa Coffee, The Old Lodge Gastro Pub, Free Wi-Fi, Free parking, Laundry service, Room service, Kid-friendly. Advertisement They have designed a new web page. Shannon Spring Hotel mainly advertises on their home page and Facebook after, renovating, reopening and the change of the ownership becoming the new Shannon Springs Hotel. www.shannonspringshotel.com [vi] à ¢Ã¢â€š ¬Ã‚ ¢Facebook [vii] Premises Shannon Springs Hotel is located 5 minutes away from the Airport it is an ideal base for a great leisure break, situated between the neighbouring historic towns of Ennis and Limerick. They cater their premises to the needs of all people, some rooms and bathrooms are accommodated to suit the needs of people with disabilities for an easy access. The Shannon Springs Hotel Free Wi-Fi Free parking Laundry service Room service Kid-friendly Restaurant Free breakfast Pool Bar Smoke-free Products Services: They provide a service of accommodation for people worldwide and nationwide. They are a *** hotel which has adequate prices to its quality and service. Apart from their accommodation facility they also organise Weddings. [viii] 3. How employees interact with the customer and each other and management. As for this particular part of the portfolio I had to physically speak with their representative which in this case was the Receptionist, the gentleman I have spoken to show a lot of respect for what I was doing and why I asked this sort of particular questions. I felt comfortable and fully understood. He showed a lot of competency and professionalism. In my opinion the people that work there are interacting with their customers to the best of their ability 3. How employer/management present themselves Hygiene/uniform The person I dealt with, in which case was the Receptionist looked on a professional standard, wearing a well-groomed suit. As well as the Receptionist, other staff looked very professional wearing a black shirt with the company logo. Potential positive and potential negative impact on consumers and on the business. In my opinion it was a very pleasant experience where I physically spoke with a person who answered all of my questions on behalf of the company. He reflected a very positive image of the company. Here are some other true examples of happy fulfilled customers. [ix] [x] 5. How the organisation cater for disability and diversity. As I asked specific questions about the hotel itself I also asked about their organisation of Weddings I was told by the receptionist that recently in around December there was same sex marriage taking place in this hotel. Over all I think there is no any sort of sexual, race or disability diversity. This hotel is fully customer, children and disabled people friendly [i] https://www.google.ie/maps/uv?hl=enpb=!1s0x485b41d445ece8c5:0xb0bba4c43059698d!2m19!2m2!1i80!2i80!3m1!2i20!16m13!1b1!2m2!1m1!1e1!2m2!1m1!1e3!2m2!1m1!1e5!2m2!1m1!1e4!3m1!7e115!4s/maps/place/dunnes%2Bstores%2Bshannon/@52.7103129,-8.8777974,3a,75y,220.86h,90t/data%3D*213m4*211e1*213m2*211sAmf7Ddk4lUq5EonMTsOPdQ*212e0*214m2*213m1*211s0x0:0xb0bba4c43059698d!5sdunnes+stores+shannon+-+Google+Searchimagekey=!1e2!2sAmf7Ddk4lUq5EonMTsOPdQsa=Xsqi=2ved=0ahUKEwjKnuqZl8nSAhWLDcAKHUsfAdoQpx8IdzAK [ii] https://www.facebook.com/DunnesStores/ [iii] http://www.dunnesstores.com/ [iv] http://www.dunnesstores.com/award1c/food-wine/fcp-category/home [v] http://www.shannonspringshotel.com/gallery.html [vi] http://www.shannonspringshotel.com/index.html [vii] https://www.facebook.com/ShannonSpringsHotel/ [viii] https://ag.avvio.com/convert/site/Shannon%20Springs%20Hotel/en/results.php?checkin=2017-03-9nights=1currency=EUR_ga=1.173972515.1456376543.1489054532 [ix] https://www.facebook.com/pg/ShannonSpringsHotel/reviews/?ref=page_internal [x] https://www.google.ie/webhp?sourceid=chrome-instantion=1espv=2ie=UTF-8#q=shannon+springs+hotel*lrd=0x485b6a75f392bb6d:0xdc216dcbd415f138,1

Nervous Conditions Summary and Analysis Essay

The narrator, Tambudzai, Tambu for short, begins this story at the end: â€Å"I was not sorry when my brother died. † That happened in the year 1968, and the first chapter sets the context for that event. Nhamo, Tambu’s brother, is introduced as proud; he is too proud to walk home from school, although Tambu sees the walk as holding endless possibilities for inspiration. Thus, their contrasting outlooks on life are introduced. In anecdotal style, Tambu looks back at the year 1965, when her father decided that Nhamo would go to the mission school and live with Babamukuru, Tambu’s uncle. She remembers how her father was always grateful for the generosity of his brother, who had educated himself and thus found financial success. After living with his uncle for a few years, Nhamo became embarrassed by â€Å"all this poverty, in a way that it had not done before. † Chapter 2 continues Tambu’s memories of how her brother became educated in place of her; he began school when he turned seven. She also remembers when Babamukuru went to England, when she was only five years old. He and his wife, Maiguru, moved there with their children, Nyasha and Chido for five years. Without Babamukuru’s generosity, the narrator’s family struggled and her mother was forced to sell boil eggs to passengers at the bus terminus. Tambu did not understand why they were only concerned with raising enough money to send her brother to school, not her as well. When she complains to her mother that her father does not prioritize her education, her mother answers, â€Å"This business of womanhood is a heavy burden. † Tambu remembers her grandmother, with whom she used to work in the fields until the day her grandmother died. The values of her grandmother’s generation are clear: â€Å"life could be lived with a modicum of dignity in any circumstances if you worked hard enough and obeyed the rules. † Tambu learned from her grandmother about how their land was taken from them and how her grandfather had escaped from slavery. Tambu put those lessons to use and worked hard to cultivate a small plot of land, growing cobs of maize, which she calls mealies, to sell. But one day at school, she discovered that her brother, Nhamo, was stealing her mealies and giving them away to children at Sunday school. She loses all respect for her brother that day, charging at him and attempting to kill him. Their fight is broken up by the Sunday school teacher, Mr. Matimba. Mr. Matimba advises Tambu to sell the mealies to the Whites, who would probably buy them for as much as sixpence a piece. Despite protests from her father, Mr. Matimba picks Tambu up in his truck and drives her to town one Tuesday to sell the maize. The first white couple they approach demonstrates the attitude of whites toward blacks in Rhodesia: â€Å"Come now, Doris,† says the husband to his wife, â€Å"It’s none of our business,† when the wife scolds Mr.  Matimba for putting a little girl to work selling mealies. They do not buy any, but Doris hands a wad of money to Mr. Matimba anyway, after he lies to her, telling her that Tambu is an orphan. Under Mr. Matimba’s advice, Tambu gives the money to the school headmaster to keep safe, so that she can use it to pay her school fees for the next few years. Despite her father’s protests and attempts to get the money for himself, the headmaster keeps the money and uses it to help Tambu in her education. Thus Tambu’s father is further characterized as short-sighted and unconcerned with the well-being of his daughter. When Babamukuru and his family returned from England, Nhamo and his father take the trip to meet them at the airport and Tambu and her mother scramble to find the provisions for a feast. Analysis The theme of education as a possibility for lifting oneself and one’s family out of poverty, opening new opportunities, is introduced in the first chapter in the context of Nhamo’s schooling. Tambu remembers her father’s decision to take advantage of Babamukuru’s kindness and generosity with his money and knowledge. Although Babamukuru seems to have remained humble and helps with the physical labor on the homestead whenever he comes to visit, education affects Nhamo differently; he resents the poverty he was raised in. In contrast, the narrator’s mother has little pride, but still understands the importance of education; she boils eggs and sells them to passengers at the bus terminus in order to keep her son in school. As the narrator describes the scene in 1968 when her brother did not return home from school on the bus as expected, the theme of gender inequality is introduced. Nhamo never carried his own luggage, but expected the women in his family to serve him. He is generally â€Å"unpleasant† as a person, but his expectations and actions reflect the Shona society in which he was raised. As Tambu says, â€Å"the needs and sensibilities of the women in my family were not considered a priority, or even legitimate. In contrast, Englishness saves Maiguru to some extent, at least in Tambu’s young eyes. She â€Å"was driven about in a car, looked well-kempt and fresh, clean all the time. † But Nhamo tells his sister that she cannot study, that â€Å"It’s the same everywhere. because you are a girl. † The theme of racial inequality is introduced subtly in the beginning of Chapter 2, when Tambu narrates that seven is â€Å"the age at which the Government had declared that African children were sufficiently developed cognitively to be able to understand the abstractions of numbers and letter. The tone of her language is resentful; obviously, seven is old enough, but the Government has low expectations for African children. The narrator is weighed down, as her mother puts it, both by â€Å"the poverty of blackness on one side and the weight of womanhood on the other. † When Mr. Matimba takes Tambu into town for the purpose of selling the maize she has grown on her garden plot, they end up begging for a handout instead. Their interaction with an elderly white couple, Doris and George, demonstrates the inequality they face as â€Å"kaffers. â€Å" Black people who gather to watch Doris hand Mr.  Matimba a wad of money are of mixed opinions: some think that blacks should not accept handouts, since â€Å"what is good is not given,† as one black onlooker puts it, but others claim that whites â€Å"could afford to be, in fact ought to be, generous. † The generational gap between Tambu and Nyasha and their parents, let alone their grandparents, is a constant theme that is introduced in the second chapter. Tambu’s mother and grandmother do not complain about the hard labor they endure; her grandmother â€Å"had been an inexorable cultivator of land, sower of seeds adn reaper of rich harvests until, leterally until, her very last moment. Her grandmother tells her â€Å"history lessons† while they work in the fields together, with this message: â€Å"endure and obey, for there is no other way. † But it is through her grandmother that Tambu learns about her uncle’s prosperity; Babamukuru became successful because his mother sent him to the mission school. Eventually he earned a scholarship to South Africa because he worked so hard: â€Å"he was diligent, he was industrious, he was respectful. † The narrator absorbs those lessons and uses the plot of land that used to be her grandmother’s to turn into her own vegetable garden.

The Foolproof College Persuasive Essay Topics Strategy

The Foolproof College Persuasive Essay Topics Strategy Students are accustomed to the fact which their professors give them with the assignment's topic. They should be careful about posting on social media. They should keep their mobile in silence so as to not disturb the class. They should be allowed to pray in school. The Appeal of College Persuasive Essay Topics Folks tend to find unusual and distinctive topics to produce persuasive speeches to continue being prominent among others. Freedom of choice is good. Immigration ought to be limited. Well, first, you're need to find good persuasive speech topics. You've been requested to provide a persuasive speech. If you still don't understand how to prepare an intriguing speech, EssayShark can assist you. If you prefer to motivate others, you should decide on a highly persuasive speech. You shouldn't use a topic to just get attention and deviate from it once you've got an audience. Still, you ought to make your topic more specific. It's important to understand that essay topics are just basic ideas that leave you pondering an idea that might be a huge deal to another person. The topic ought to be a present event or scenarios which are commonly happening in our surroundings today. The majority of the policy claims will probably have a healthful perspective, direct opinion, and bright ideas. Take notes concerning all prospective topics you may consider. For this reason, you've got to come across enough substantial evidence for the specific topic. The oral presentation is never easy particularly when the topic you're discussing is a little controversial. Our qualified academic experts will assist you in finding an ideal persuasive essay topic according to all of your requirements and compose a custom-tailored model answer. To choose which subject you're likely to discuss, it's crucial to see the complete collection of good persuasive speech topics from the special area of study. Environmental factors are the reason behind cancer. There are several factors you should concentrate on when choosing a persuasive speech topic. To begin with, if you're arranging a persuasive speech, you ought to think about a topic that could create mental pictures in the minds of your audience. Things will occur if you continue to call home. You can begin with a site search or simply review the list below. Look around you and you'll note a kind of persuasion or the other. You should utilize APA reference tools to help in writing your essay the right way or employ an expert essay writer that could write the essay working with the APA reference tools. Remember your essay shouldn't be a string of jokes, it's a narrative it needs to have a start, middle and the end. Persuasive essays share a good deal of resemblance with argumentative essays. You might wind up with an absence of strong arguments if you choose to choose the famed persuasive speech since many folks will already have an idea regarding the highlighted issues. It also needs to be in a position to thrill a person. It's great to spell out the topic utilizing various emotional concepts as it allows persuading the audience better. Some folks are born with the art of persuasion while some can build on it by applying such strategies and practicing. A persuasive speech resembles a difficult challenge for many students. All things considered, you can observe that writing a persuasive essay isn't a brain surgery. Still, figuring out the ideal topic for your essay isn't your only concern for a student.

Should Marijuana Be Legalized - 1185 Words

Marijuana usage has been on the rise for the past decade. According to the National Institute on Drug Abuse, over 94 million Americans have admitted to using marijuana at least once (2015). This can be said to be a pandemic, which is continuing to increase. Even though the recreational usage of marijuana is illegal within most of the United States, it continues to be used and is widely sold in the black market. States have started to realize that taxing the recreational use of marijuana can bring in more revenues for the state. Currently, four states and the District of Columbia have legalized the recreational use of marijuana by taxing it (CNN, 2015). Taxing the recreational use of marijuana can be beneficial to states, but it will be competing with the tax of medical marijuana, which will be less and the illegal sales from the black market. States have to provide a reasonable tax with incentives, so that people would want to purchase recreational marijuana instead of purchas ing it illegally. Colorado and Washington State were the first two states to legalize the recreational use of marijuana. Colorado imposed a 29% tax, while Washington imposed a 44% tax (Henchmen, 2014). Colorado broke down the tax as 15% excise based tax, a 10% state tax on retail marijuana sales, 2.9% states sales tax and 3.5% local marijuana tax (Henchman, 2014). Washington broke down the tax as 25% tax on producer sales to processors, 25% tax on processor sales to retailers, 25% tax onShow MoreRelatedShould Marijuana Be Legalized?849 Words   |  4 Pageswhether marijuana should be legalized. Around 23 states have legalized marijuana for medical and recreational use. In the state of Illinois, medicinal use of marijuana has been passed on April 17, 2013. Since January 2014, patients are able to obtain marijuana with a doctor s recommendation. The new debate is whether marijuana should be legalized for the general public as a recreational drug. Although some believe that marijuana is harmless, an d that it has beneficial medicinal uses, marijuana shouldRead MoreShould Marijuana Be Legalized?1715 Words   |  7 PagesMarijuana in Society Cannabis, formally known as marijuana is a drug obtained from the tops, stems and leaves of the hemp plant cannabis. The drug is one of the most commonly used drugs in the world. Only substances like caffeine, nicotine and alcohol are used more (â€Å"Marijuana† 1). In the U. S. where some use it to feel â€Å"high† or get an escape from reality. The drug is referred to in many ways; weed, grass, pot, and or reefer are some common names used to describe the drug (â€Å"Marijuana† 1). Like mostRead MoreShould Marijuana Be Legalized?1489 Words   |  6 Pagescannabis plant or marijuana is intended for use of a psychoactive drug or medicine. It is used for recreational or medical uses. In some religions, marijuana is predominantly used for spiritual purposes. Cannabis is indigenous to central and south Asia. Cannabis has been scientifically proven that you can not die from smoking marijuana. Marijuana should be legalized to help people with medical benefits, econo mic benefits, and criminal benefits. In eight states, marijuana was legalized for recreationalRead MoreShould Marijuana Be Legalized?1245 Words   |  5 PagesMarijuana is a highly debatable topic that is rapidly gaining attention in society today.   Legalizing marijuana can benefit the economy of this nation through the creation of jobs, increased tax revenue, and a decrease in taxpayer money spent on law enforcement.   Ã‚  Many people would outlaw alcohol, cigarettes, fast food, gambling, and tanning beds because of the harmful effects they have on members of a society, but this is the United States of America; the land of the free and we should give peopleRead MoreShould Marijuana Be Legalized?1010 Words   |  5 PagesThe legalization of marijuana became a heated political subject in the last few years. Twenty-one states in America have legalized medical marijuana. Colorado and Washington are the only states where marijuana can be purchased recreationally. Marijuana is the high THC level part of the cannabis plant, which gives users the â€Å"high† feeling. There is ample evidence that supports the argument that marijuana is beneficial. The government should legalize marijuana recreationally for three main reasonsRead MoreShould Marijuana Be Legalized?1350 Words   |  6 Pagespolitics in the past decade would have to be the legalization of marijuana. The sale and production of marijuana have been legalized for medicinal uses in over twenty states and has been legalized for recreational uses in seven states. Despite the ongoing support for marijuana, it has yet to be fully legalized in the federal level due to cultural bias against â€Å"pot† smoking and the focus over its negative effects. However, legalizing marijuana has been proven to decrease the rate of incrimination in AmericaRead MoreShould Marijuana Be Legalized?1231 Words   |  5 Pagesshows the positive benefits of marijuana, it remains illegal under federal law. In recent years, numerous states have defied federal law and legalized marijuana for both recreational and medicinal use. Arizona has legalized marijuana for medical use, but it still remains illegal to use recreationally. This is absurd, as the evidence gathered over the last few decades strongly supports the notion that it is safer than alcohol, a widely available substance. Marijuana being listed as a Schedule I drugRead MoreShould Marijuana Be Legalized? Essay1457 Words   |  6 PagesSHOULD MARIJUANA BE LEGALIZED? Marijuana is a drug that has sparked much controversy over the past decade as to whether or not it should be legalized. People once thought of marijuana as a bad, mind-altering drug which changes a person’s personality which can lead to crime and violence through selling and buying it. In the past, the majority of citizens believed that marijuana is a harmful drug that should be kept off the market and out of the hands of the public. However, a recent study conductedRead MoreShould Marijuana Be Legalized?1596 Words   |  7 Pages But what needs to be known before a user can safely and completely make the decision if trying Marijuana is a good idea? Many do not want the drug to be legalized because they claim that Cannabis is a â€Å"gateway drug†, meaning it will cause people to try harder drugs once their body builds up a resistance to Marijuana, because a stronger drug will be needed to reach a high state. This argument is often falsely related to the medical si de of the debate over legalization. It is claimed that this wouldRead MoreShould Marijuana Be Legalized?985 Words   |  4 PagesLegalize Marijuana Despite what people believe about marijuana, it hasn’t once proved to be the cause of any real issue. It makes you wonder what the reason as to why there is a war on drugs. Why is marijuana the main concern? Since the time that alcohol and tobacco became legal, people wonder why marijuana isn’t legal yet. The fact that marijuana is illegal is mainly caused by the amount of money, jobs, and pride invested in the drug war. Once the government starts anything, they stick to it. At